SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hqztore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hqztore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
perfect thank you
Everything is fine thanks.
Pacconon arrived! I have been refunded
I did not have time to pay, as the next day brought the transport company. I recommend to everyone, a cool filter.
Perfect fit and finish.
The order received. but the carving does not fit! Very small! We have it larger! We'll be wise! Delivery 2 days by courier to Moscow.
Great product
One of the best stores on Ali!!! Everything in Time is fast. Ordered 5/8 24, inner diameter is more than 8mm,
Did not fit
Excellent product quality, works on vehicle.
These are amazing "filter" The same thing in the US IF you can get one goes for approximately $500 us!! Its called The Sparrow.
Very good product nota10
thx
xxx
great fuel filter... makes my car running much quieter. i am very satisfied with product and store.
Excellent. Fast delivery.
Fast shipping. OK.
Thing!
I have not tried to install yet, I hope everything will work, and it will work. After rewrite as qualitatively filters
Very good
Impressive! Very effective! Fast delivery given the current context.
Брал с доставкой по России, доставка неделя. Я хз, на .22 не заметил разницы ни на дозвуке ни на сверх. Наверное лучше брать со стаканчиками и сверлить отверстия под "объем двигателя", ибо на этом фильтре центральная дырка 12мм, а это слегка перебор... Но качество обработки на высоте. Кстати, чтобы не мудиться с резьбой, я нарезал м16х1 и на 5-6 витков накручиваетя, чего в принципе хватает.
Very Good
ok
good